售后服务英语情景对话

当顾客购买东西付好了钱,并不代表这个订单就完成了。还有售后服务,好的售后服务让顾客满意,可以提高回购率。下面小编为大家整理的售后服务英语情景对话，希望对大家有用!

售后服务英语情景对话

After-sale service

Cathy：Yes, may I help you?

Eric：We had a damaged shipment from you.

Cathy：We'll look into it right away for you. Was the damage extensive?

Eric：I'd say about half of the shipment is unusable.

Cathy：We'll send a man right out to look at it.

Eric：Good, we'll be expecting him.

Cathy：How bad was the damage?

Eric：One packing case was crushed.

Cathy：Was all the material in that case destroyed?

Eric：We don't think we can use any of it at all.

Cathy：Did you note the damage on the bill of lading?

Eric：Yes, of course.

Cathy：We'll start a claim with the shipping company. And then wait and see what they say.

Eric：Just whose fault is this damage?

Cathy：The order was in good shape when it left out factory.

Eric：It certainly didn't arrive here that way.

Cathy：We'll make it right with you, of course.

Eric：It looks like we have problem with the shipment.

售后服务

凯西：有什么事吗?

艾瑞克：你们送来的货有损坏。

凯西：我们会立刻调查清楚。坏得很多、很严重吗?

艾瑞克：我看大概有一半的货不能用了。

凯西：我们马上会派个人去查看。

艾瑞克：好，我们等着他。

凯西：损坏情况如何?

艾瑞克：有一个箱子全压坏了。

凯西：箱里的东西都毁了吗?

艾瑞克：我看都不能用了。

凯西：你把损坏情形注明在提货凭单上了没?

艾瑞克：当然。

凯西：我们会向货运公司着手申请赔偿的。并且看看他们怎么说吧。

艾瑞克：这次的损坏究竟是谁的责任呢?

凯西：货离开工厂时都是完好无缺的啊。

艾瑞克：送到这儿时可不是那样!

凯西：真相如何，我们一定会让你知道。

艾瑞克：应该是货运公司造成的吧。