客户服务面试问题

做客户服务简单来看就是与客户打交道,而且一般是解决客户的疑问,反映问题等繁琐的情况,那对心理素质也是一不小的考验。下面小编为大家整理的客户服务面试问题，希望对大家有用!

客户服务面试问题

Q1：What is customer service?

什么是客户服务?

A1(1)：Customer service is more than waiting on customers. It includes trying your best to make sure that the customer is satisfied.

客户服务不仅仅是服务客户。它包括尽你较大的努力去让客户满意。

A1(2)：Customer service is being friendly and helpful to customers.

客户服务就是对客户友善并帮助客户。

A1(3)：Customer service is helping customers satisfy the need that brought them into the store.

客户服务是帮助客户满足他们的需要，正是这些需要将他们带入商场。

Q2：What is good customer service?

什么是好的客户服务?

A2(1)：Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.

好的客户服务意味着清楚的知道库存情况，有丰富的商品经验，以及能够帮助顾客做出比较好的选择。

A2(2)：Good customer service means helping customers efficiently, in a friendly manner.

好的客户服务是高效并友好的帮助客户。

A3(3)：Good customer service is treating customers with a friendly, helpful attitude.

好的客户服务就是以友善而乐于帮助的态度去对待客户。