有关客户服务的面试问题

客户服务在具体的商业实践活动中包括售前服务、售中服务、售后服务三种类型。下面小编为大家整理的有关客户服务的面试问题，希望对大家有用!

有关客户服务的面试问题

Q：A customer complains that the coffee tastes terrible, what would you do?

如果有顾客投诉咖啡不好喝，你会怎么做?

A(1)：I would take her complaint seriously. I would take some from the dispenser that hers came from, and smell and taste it.If it seemed off, I would make a fresh brew.If it seemed fine, I would offer her the option of trying another brew, as this one may not have been to her taste.

我会严肃对待她的投诉。我会取一些和她杯中的咖啡一样的样本来闻闻并品尝。如果咖啡不新鲜，我会重新煮新鲜的。如果咖啡没什么问题，我会让顾客选择换一种，因为可能她喝的这种不合她的口味。

A(2)：I would suggest that perhaps this particular brew was not to her taste, and offer her the option of choosing another.

我会建议说，可能这一种咖啡不合她的口味，然后让她可以换一种。

A(3)：I would offer to make a fresh pot for the customer, and replace her coffee with a fresh one.

我会重新煮一壶咖啡，然后给顾客换一杯新鲜的。